Privacy Policy
Red Hot Vegas (“Red Hot Vegas,” “we,” or “us”) is committed to protecting your money. To do so, we have developed and adhere to this Privacy Policy which discloses the information privacy practices set forth in this Privacy Policy and the Terms and Conditions set forth on the web site.
If users have questions or concerns regarding this statement, you should contact Red Hot Vegas by mail:
Red Hot Vegas
C/o Privacy Policy
3081 Valley View Blvd.
Las Vegas, NV 89102
Information We Collect
Red Hot Vegas collects Personally Identifiable Information (“PII”) about you that you specifically and voluntarily provide. Please understand that before you may purchase any of the products and services available on our web site, you must provide some PII to us. PII includes information that can identify you as a specific individual, such as your full name, address, phone number, and e-mail address. Upon our request, you may also choose to voluntarily provide additional PII to us, such as your age, gender, marital status, hobby information, travel preferences, etc. Red Hot Vegas will use PII provided by you to create a profile about you in the User Profile area of your member account.
Red Hot Vegas collects PII in order to: (1) tailor your experience on our web site to your interests, (2) help us continually refine the web site and improve the services we offer, (3) provide you with information about promotions and offers through e-mail and on the web site that we believe will be of interest to you, (4) complete show ticket, tour reservations, golf reservations, restaurant reservations, nightclub reservations, spa reservations, ground transportation arrangements, etc. and (5) allow us to contact you for customer service, if necessary. PII that we may collect is described below:
*Membership Information. When you register to become a member of Red Hot Vegas, we ask you to choose a username and password, and we ask you to provide your e-mail address. We use this information to create your member account and will send you a “Welcome to Red Hot Vegas” e-mail to verify that the information you provided is correct and to provide explanatory information to you relating to our web site. Unless you have checked the box to allow us to save this information, you must provide this information each time you log on to our web site. Although you are required to register as a member of Red Hot Vegas in order to use selected travel planning tools, and some PII is needed in order to process and fulfill travel requests, many areas of Red Hot Vegas can be accessed without providing any PII.
*Traveler Profile Information. When a reservation is made, Red Hot Vegas collects the full name, address and contact phone numbers for each traveler. You may also be asked to include information about each traveler’s preferences. This information is stored in the user’s Red Hot Vegas profile. One benefit of providing this information to us is that it will be quicker for you when making future reservations, as you will not have to type the same information repeatedly. If you choose not to provide us with information relating to your preference, you may still purchase services for someone else on Red Hot Vegas, we may collect PII and preferences about that individual. Because they will be unable to view or change any information you provide on their behalf, you should obtain the consent of those individuals prior to providing Red Hot Vegas with their PII.
*Product Purchase Information. Red Hot Vegas collects the credit card information (including card number, type, expiration date, the security number on the back of the card, the cardholder’s name, and the billing address) of the credit card used to purchase travel. This information is also stored in your member account.
*Information collected when you contact Red Hot Vegas. When you contact Red Hot Vegas with a question, comment, suggestion, or request for assistance, you may be required to provide PII, such as your full name, username, e-mail address, and/or contact phone numbers. If you personally contact or send communications to Red Hot Vegas, authorized employees may update your member profile to reflect any new PII received from you.
*Information that is Automatically Collected through “Cookies”.
As with most other web sites, when you visit Red Hot Vegas, we may automatically assign you a “cookie” (a small, unique identifier text file that resides on your computer). This cookie does not contain any PII. It merely allows us to better estimate the number of viewers that use the web site and the number of viewers that arrive to specific pages of our web site. If you do not wish to receive a cookie file, you can always set your web browser to refuse them or prompt you before accepting one. However, please be aware that rejecting cookies could affect your ability to complete transactions, and to access planning tools, on RedHotVegas.co.uk.
When you access My Itinerary (a feature that allows you to view your itinerary) or when you reserve or purchase products, Red Hot Vegas requires you to sign in as a member. When you do so, we record you user name and the member account name in the cookie file. We may also record your password in this cookie file if you checked the box electing this convenience. Your username, password, and the full name on your member account are stored in the cookie file as encrypted data; therefore, no person can view the information it contains by obtaining unauthorized access to your computer.
Use of Your Personal Information.
Information collected by Red Hot Vegas may be used to:
*Create a Member Account. When you register to become a member of Red Hot Vegas, we use your information to create your member account.
*Plan and Purchase Products. Information collected when you complete your profile and/or the profiles of those traveling with you is used to confirm and process your show, tour, dinner, nightclub, spa, golf, ground transportation or other reservation(s). As such, we only disclose the minimum PII to those service providers that you decide to make arrangement with through our web site. For example, when you purchase a tour, we provide the tour operator with the PII needed to process the transaction. In addition, your PII is used to bill your credit card and deliver your travel itinerary, either electronically or through the mail. We may also use your e-mail address or telephone number to contact you about changes to your purchased travel itinerary.
*Send E-mail Notifications for Special Promotions. As a Red Hot Vegas member, if you have expressly opted-in (what about opting out) to receive specific information from us, we may send you e-mails about special promotions, contests, sweepstakes, hotel specials, or other travel opportunities on Red Hot Vegas and its marketing partners. Please understand that typically our contests and special offers are conducted through online means, so a valid e-mail must be presented to participate. We only want you to receive e-mail regarding special promotions and offers that you want to receive. As such, all of our e-mail contains clear information telling you how to unsubscribe, and we intend to promptly honor all such requests.
*Respond to Your Questions, Comments, or Suggestions. We will use your e-mail address or telephone number to respond when you submit a question, comment or suggestion, or if you contact us to request our assistance.
*Improve the Quality of Your Visit to our web site. We collect certain information based on your navigation of our web site in order to better understand and serve your needs and the needs of our customers in general. This data allows us to improve your ability to navigate the web site, to implement future design modifications of the web site, and to develop content that will be of interest to our members and web site visitors. We do not collect PII during your navigation of the web site unless you explicitly provide it.
*Illustrate to Advertisers the Demographics of our Web Site Visitors. We may collect and share aggregate information with advertisers regarding the demographics of visitors to our site.
*Tell a Friend. If a user elects to use our referral service for informing a friend about our web site, we ask them for the friend’s name and e-mail address. We will automatically send the friend a one-time e-mail inviting them to visit the web site. We do not store this information, except for the sole purpose of sending this one-time e-mail and tracking the success of our referral program.
Sharing Your Personal Information
Red Hot Vegas does not sell or rent your PII to anyone.
Red Hot Vegas will never share your PII with any party not affiliated with us without your express consent. Red Hot Vegas may share your PII in the following circumstances:
Service Providers and Travel Suppliers. To provide and process the travel services you request, Red Hot Vegas shares your PII with our authorized service providers that perform services or functions on our behalf. Examples include providers that fulfill orders, deliver packages, send postal mail, analyze data, provide marketing assistance, process credit card payments, and provide customer service. We only share PII with service providers relating to travel that is either reserved or purchased on Red Hot Vegas. Our service providers need your PII (i.e. your travel profile and your credit card information) to process and confirm your travel reservation. These service providers will disclose information about your traveler profile to travel suppliers (hotel, airline, show venues, and/or rental car suppliers) whose products you have purchased. Similar to travel arranged through a travel agent, your PII must be shared with our travel suppliers to confirm your reservation and travel preferences. Although Red Hot Vegas offers travel products from show venues, tour operators, restaurants, nightclubs, golf clubs, spas, and ground transportation suppliers that are reputable companies, we have not placed limitations on our travel suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on Red Hot Vegas. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.
*Third Parties Engaged to Conduct Surveys, Promotions, or Sweepstakes. Red Hot Vegas may contract with a reputable third party to facilitate the distribution of survey, poll, promotion, contest, or sweepstakes programs. This information is protected by a confidentiality agreement and is to be used solely in connection with completing the project for which the third party was engaged. Upon completion of these projects, all information is returned to Red Hot Vegas.
*Other Disclosure Obligations. In addition to the circumstances described above, Red Hot Vegas may disclose your PII if required to do so by law, court order, as requested by other government or law enforcement authority, to enforce our web site Terms and Conditions and our Purchasing Terms and Conditions, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Red Hot Vegas when we have reason to believe that disclosing your PII is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. It may also be necessary for Red Hot Vegas to provide member information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business. Finally, in the event we were to sell our business, member information would likely be one off the transferred assets. For more information on a sale of our assets see the “Changes to the Red Hot Vegas Privacy Policy” below.
Protecting Your Personal Information
In order to safeguard the PII you have provided to us, Red Hot Vegas has instituted appropriate physical and electronic measures to keep information stored in our systems protected from unauthorized access. Our systems are configured with industry-standard firewalls, systems designed to prevent unauthorized access, and data encryption technologies. All information you provide to Red Hot Vegas is transmitted using Secure Socket Layer (SSL) technology, a proven encryption system that will allow your browser to automatically encrypt data before sending it to us.
Of course, you are solely responsible for maintaining the secrecy of your password and any account information. Please be careful, responsible, and alert with this information, especially when you are online.
Changes to the Red Hot Vegas Privacy Policy
This Privacy Policy was produced and posted on Red Hot Vegas on September 30, 2005. Red Hot Vegas reserves the right to modify or amend this Privacy Policy at any time and for any reason from time to time. If there are material changes to this statement or in how Red Hot Vegas will use your PII, Red Hot Vegas will prominently post such changes prior to implementing the change. Regardless of later updates, we will abide by the information privacy practices described in this Privacy Policy at the time you provided us with your information or we obtain your consent.
Contacting Red Hot Vegas
Red Hot Vegas customer service agents are ready to help with your Red Hot Vegas travel concerns. You may call 702-215-5283 to speak to a representative personally. Agents will address any questions or concerns you may have about this Privacy Policy or any general concerns relating to your Red Hot Vegas travel planning or purchases. We intend to respond to all requests via e-mail, telephone, or in writing within 24 hours of our receipt of such request. In addition, you may directly contact the travel supplier at the phone number or address provided on your travel itinerary.
